Chairman’s welcome and introduction
Bill McCluggage, Managing Director, Laganview Associates


Driving digital innovation: Delivering better services
Paul Wickens, Chief Executive, NICS Enterprise Shared Services

Realising Scotland’s full potential in a digital world
Julie Kane, Head of Digital Public Services, Scottish Government

Digital health — enabling and empowering
Elaine Colgan, Head of eHealth and EU Engagement, Department of Health

Service rePublic: A design-led approach to transforming services
Julianne Coughlan, Service Design Manager, Cork County Council

Tourism: A blank canvas for technology innovation
Dave Vincent, Chief Digital Officer, Tourism NI

Question & answer session / Panel discussion




Digital Citizen Project: Get online, stay connected
Trisha Ward, Assistant Director, Libraries NI

Passport Service: Our journey so far
Fiona Penollar, Director of the Irish Passport Service, Department of Foreign Affairs and Trade

Effective procurement for innovative ICT projects
Noel Brady, Managing Director, Consult Nb1 and Joint Chair, ICT Innovation Forum, CPD

Digital technology for better outcomes in the prison service
Austin Treacy, Director of Prisons, Northern Ireland Prison Service

Transforming the delivery of local government services
Steven Walls, Head of ICT, Mid and East Antrim Borough Council

Question & answer session / Panel discussion




After lunch the conference will feature a presentation to set the scene looking at the key trends for the next five years.  It will look at the next disruptive technologies and how they may shape the future design and delivery of our public services.  This will be followed by a panel discussion featuring expert participants.

The Digital Future is now
Marc O’Regan, 
Technologist & Chief Technology Officer, Dell Technologies Ireland

Panel Discussion: Our Digital Future

David Branagh, Centre Director, Connected Health Innovation Centre

Jessica Caldwell, 4IRC Programme Manager, Catalyst Inc

Bill McCluggage, Managing Director, Laganview Associates

Paul McGrattan, Information Services & Technology Manager, Translink

Marc O’Regan, Technologist & Chief Technology Officer, Dell Technologies Ireland

  1. What are the next disruptive technologies that we should be prepared for?
  2. How do we successfully foster the culture for innovation within organisations?
  3. From your experience, what are the barriers to digital transformation?
  4. What role will AI and robotics play in delivering public services?
  5. How do we balance the role of data as an enabler with the need for data security?
  6. What steps can we take to build trust with citizens, helping Northern Ireland to become a digital leader?


Chair’s concluding remarks and conference close