08.30

REGISTRATION & MORNING COFFEE

09.00

Chairman’s welcome and introduction
Bill McCluggage, Managing Director, Laganview Associates

09.05

Driving digital innovation: Delivering better services
Paul Wickens, Chief Executive, NICS Enterprise Shared Services

Becoming citizen-centric: Transforming Scotland’s public services
Julie Kane, Head of Digital Public Services, Scottish Government

Empowering citizens to manage their healthcare
Elaine Colgan, Head of eHealth and EU Engagement, Department of Health

Service rePublic: A design-led approach to transforming services
Julianne Coughlan, Service Design Manager, Cork County Council

Driving innovation in the tourism sector
Dave Vincent, Chief Digital Officer, Tourism NI

Question & answer session / Panel discussion

11.00

NETWORKING BREAK AND EXHIBITION VIEWING

11.20

Digital Citizen Engagement Project: Engaging with all citizens
Trisha Ward, Assistant Director, Libraries NI

Transforming the Online Passport Renewal Service
Fiona Penollar, Director of the Irish Passport Service, Department of Foreign Affairs and Trade

Effective procurement for innovative ICT projects
Noel Brady, Managing Director, Consult Nb1 and Joint Chair, ICT Innovation Forum, CPD

Digital technology for better outcomes in the prison service
Austin Treacy, Director of Prisons, Northern Ireland Prison Service

Transforming the delivery of local government services
Steven Walls, Head of ICT, Mid and East Antrim Borough Council

Question & answer session / Panel discussion

13.15

CONFERENCE LUNCH

14.00

Presented by Dell EMC: Technology trends to disrupt the delivery of public services

After lunch the conference will feature a presentation to set the scene looking at the key trends for the next five years.  It will look at the next disruptive technologies and how they may shape the future design and delivery of our public services.  This will be followed by a panel discussion featuring expert participants.

  1. What are the next disruptive technologies?  Getting your strategy right.
  2. How do we foster the culture for innovation within organisations?
  3. What are the barriers to digital transformation?
  4. Intelligent automation and robotics: working through the hype and preparing for the impact.
  5. Can blockchain technology transform the public sector?  Are we there yet?
  6. Data as an enabler vs. data and cyber security.
  7. What steps can we take to build trust with citizens, helping Northern Ireland to become a digital leader?
  8. How do we ensure the creation of a digitally skilled workforce?
DellEMC_Logo_Prm_Blue_4c

16.00

Chair’s concluding remarks and conference close